Q&A

Questions About Us?

How do I contact you?
Cell: 425-760-1773 | 206-591-3601

Land: 253-212-0282
Contact email: otaworldwa@gmail.com

+ Where are you located? Do you carry massage chairs at your location?

Yes, we carry all of Osaki, Body Friend, Inada, Brio, Kahuna & etc…(www.massagechair4sale.com/massage-chairs) massage chairs at our showroom and it's open to public. We are located at 

Tacoma Store:

8718 South Tacoma way #H Lakewood,

WA 98499 (www.ota-tacoma.com)

 

Commons Mall Store:

Commons Mall Federal Way B004,

Ota-world Massage Chair (www.massagechair4sale.com)

 

Arizona 

Coming Soon! 

Questions about placing order?

How can I pay for my purchase? 

We accept the following credit cards: Visa, MasterCard, American Express and Discover. 

+ How about sales tax?

The combined 2020 sales tax rate for King County, Washington is 8.6%. This is the total of state and county sales tax rates. The Washington state sales tax rate is currently 6.5%. The King County sales tax rate is 2.1%. 

+ Can I call you to place an order?

Yes, it is welcome to call us to place your order. Local hours are 10AM to 9PM in Pacific Time.

Contact number 425-760-1773 | 253-212-0282 | 206-591-3601 (www.massagechair4sale.com/contact)

Do you have Money Back Guarantee on Massage Chairs?

Yes, for all massage chairs we offer a 30-day money back guarantee. No refunds after 30 days. If buyer decided to return, buyer will be charged for ALL delivery and shipping charges (delivery, shipping charges to and from our facility). All massage chair brands offer an exchange of a new unit if there are defects in the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service. 

Questions about shipping information?

+ What is Curbside Delivery?

This is our standard delivery method and is included when you purchase any massage chair from us. By curbside delivery, massage chairs will arrive unassembled in its original factory boxes. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.

+ What is White Glove Delivery? 

By white glove delivery, massage chairs will be hand-delivered into your destination and assembled at your house. White glove delivery can add about 1-2 weeks to the standard lead time of delivery. Choose the shipping method as White Glove Delivery if you want the service or feel free to contact us at anytime during operation hour. 

Federal WayMon-Sat: 10:00 – 21:00

                              Sunday  : 11:00 – 18:00
 

Tacoma (Lakewood)Mon-Sat 10:30 – 18:00 

                                            Sunday 12:00 – 18:00

Every last Sunday of the month,  Tacoma Store (www.ota-tacoma.com) will be closed. If you have inquiries or questions at that time, please feel free to contact Federal Way Store (www.massagechair4sale.com) or via email.

mailto:otaworldwa@gmail.com

Questions about Return?

+ How do I return? 

• Please call +1-888-848-2630, or contact the store you purchase & explain the situation and get your RMA number on any item. It'll be refused if you return the item before contacting us without a RMA number.• Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package. 

• Tape boxes securely and attach an appropriate shipping label.• Customers will be responsible for the shipping costs to and from our facility.

Questions about our website?

+ How do you handle my privacy? 

We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period. We created this policy to demonstrate our firm commitment to your privacy.

Don't see the answer you need?

Please feel free to contact us through (Contact Us) or via 253-212-0282 | 425-760-1773 | 206-591-3601 or come visit our offline store at Tacoma Store & Federal Way Commons Mall Store.

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Sales Information

Customer Information

Ota-Tacoma Store:

8718 S Tacoma Way #H, Lakewood,

WA 98499

Commons Mall Store:

Commons Mall Federal Way B004,

Ota-world Massage Chair

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